Have you read our FAQ? Most of your questions have been answered there!
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Frequently Asked Questions
General and Shipping
Please before sending us product questions make sure that you have read through the product description on the product page carefully. If the information you require is not included please do not hesitate to get in contact with us. Let us know the name of the seller, the product name and the information you need and we will find out for you
All of our sellers ship from different countries and use different shipping methods. This means that all of our sellers have different shipping policies and shipping times. You can find all of this information in the shipping tab located in the product page. Please check this information before contacting us. If you should have received your product already please do not hesitate to contact us and we will look into this for you.
All of our sellers ship from different countries and use different shipping methods. This means that all of our sellers have different shipping policies and shipping times. You can find all of this information in the shipping tab located in the product page. Please be aware that if you can not find your country listed in the shipping information this means that at this time this seller does NOT offer shipping in your country.
All of our sellers ship from different countries and use different shipping methods. This means that all of our sellers have different shipping policies and shipping costs. You can find all of this information in the shipping tab located in the product page. Please be aware that if you can not find your country listed in the shipping information this means that at this time this seller does NOT offer shipping in your country.
If you are not satisfied with your order and would like to exchange or return your item, you may be able to do so depending on the individual sellers policies. Please check the sellers policies within the SHIPPING tab on the product page.
Payment
Please be aware that not all of our sellers offer Paypal as a payment option. If the Paypal payment option does not appear when you reach the payment page then you are unable to pay for this product via Paypal and will have to use the Card Payment option.
FrancoMarket and its sellers do not accept offers on their products.
To use a coupon code you will need to go to your cart. Make sure the item or items in your cart are eligible for this coupon code. Coupon codes are seller dependent. Add the code to the coupon box and redeem your discount.
If your coupon code doesn’t work please check that you are applying the code to the right shop. Each shop can run their own promotions, with different coupon codes
Selling on FrancoMarket
FrancoMarket is a marketplace for everyone, if you have one product or many you can join FrancoMarket. You can even sell digital files with our ‘Downloadable’ product option
Simply click here and start creating your shop.
If you have chosen to use STRIPE you will receive your money instantly directly into your STRIPE account. If you are using PAYPAL the money will arrive in your PAYPAL account 24-48 hours after the sale is made.
Yes, of course! We offer a shop upload service, contact us now to get started.
At this moment in time we are unable to offer a product valuation service.
When somebody buys one of your products you will receive and email confirming all of your order details. This email will contain all the information for the product purchased (Size, finish etc) and the customer details and shipping address.
Adding Products
Getting head around adding product variations can be a little tricky the first time you do it, to help we have put together a blog to talk you through the process. Click here to read it.
Yes, of course you can. We have no restrictions on Watermarks. Please be aware however that we love to promote our sellers work and will only do so if the watermark does not sit across the whole picture.
You can list unlimited products. In fact, the more the better!